Terms & Conditions
- Dispatch Policy
Goods are normally dispatched within 5 days and customers will receive items between 2 - 21 working days depending on their location. We ship mainly from the UK. If we are unable to despatch your order within 7 days, we will contact you by e-mail with an estimated despatch. While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability.
- Prices and Tax
The price shown for the goods does not include postage and packing, which gets added after and amount is dependent upon your location, and calculated from where we are based (UK). The price you pay can include VAT on some orders.
- Cancellation and Returns
If you are not satisfied with the goods or have changed your mind you have the right to cancel within seven days of checkout, or seven days of receipt of the goods (whichever is the longer), return the goods and receive either a full refund of your monies or replacement goods. Eddie Lock reserves the right to cancel any orders at any time. Please send an e-mail to us before you return goods, telling us that you are returning the goods and why.
- Colours
The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.
- Confidentiality
All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.
- Indemnity
You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.
- Jurisdiction
The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.
- Consumer Rights
None of the above Terms and Conditions affects your statutory consumer rights.
- Company information
Registered address is Studio 7 73-79 The Old High Street, Folkestone, Kent CT20 1RN. Contact email address is eddie@eddielock.co.uk and official contact number is 07710 772207.